Warranty Policy

Thank you for choosing our bathroom products! We are committed to providing you with quality service and support. For a better shopping experience, please read our return and exchange policy in detail.

Warranty coverage:
Warranty period:

All products enjoy 1 year warranty service from the date of purchase, the specific product warranty period is subject to the instructions at the time of purchase.
Warranty content:

The warranty covers material or process problems caused by manufacturing defects.
During the warranty period, if the product is found to have quality problems, we will provide repair or replacement services.

At the same time, In order to avoid unnecessary trouble, we may ask you to open the case on site and determine the status of the goods.

The following conditions do not apply to warranty services:

Problems caused by human damage, misuse or improper installation.
Normal wear and aging of the product.
Repairs or alterations not authorized by the Company.
Improper use or non-compliance with product instructions.
Warranty application process

Contact Customer Service:
To apply for a warranty, please contact the customer Service team with your order number and relevant information.

Product inspection:
The customer service team will assist you with problem confirmation and may ask for photos or other supporting materials.
Solution:

After confirming that the warranty conditions are met, we will provide you with a repair or replacement plan.

Shipping cost:
During the warranty period, if the product needs to be returned for repair, the freight will be borne by us.

Contact us:
If you have any questions or need help, please feel free to contact our customer service team, we will be happy to serve you!