Return & Refund Policy
Thank you for choosing our products! We hope you are satisfied with your bathroom supplies. If you are not satisfied with the product, we offer the following return and exchange policy:
Conditions for return and exchange
Return period:
You have 7 days from the date of receipt to request a return or exchange.
Free return and exchange:
Within 7 days, if you are not satisfied with the product, we will provide you with a free return or exchange service.
Late return and exchange:
If you file a return or exchange request after 7 days, a 30% recovery fee will be charged, which will be deducted from your refund.
Product Status:
Products must be returned in original condition, unused, undamaged, and with all original packaging and accessories.
Application process:
Please submit a return or exchange request through our website contact form or customer service email, and provide your order number and related information.
We will review your application upon receipt and provide further return instructions.
Transportation cost:
During the free return period, we will bear the transportation cost of the returned goods. In case of late return or exchange, you are responsible for the relevant transportation costs.
Exceptional case
The following circumstances do not apply to the return or exchange policy:
Custom products or special orders
Used or damaged products
If you have any questions or need further information, please feel free to contact our customer service team.
Thank you for your understanding and support!
Conditions for return and exchange
Return period:
You have 7 days from the date of receipt to request a return or exchange.
Free return and exchange:
Within 7 days, if you are not satisfied with the product, we will provide you with a free return or exchange service.
Late return and exchange:
If you file a return or exchange request after 7 days, a 30% recovery fee will be charged, which will be deducted from your refund.
Product Status:
Products must be returned in original condition, unused, undamaged, and with all original packaging and accessories.
Application process:
Please submit a return or exchange request through our website contact form or customer service email, and provide your order number and related information.
We will review your application upon receipt and provide further return instructions.
Transportation cost:
During the free return period, we will bear the transportation cost of the returned goods. In case of late return or exchange, you are responsible for the relevant transportation costs.
Exceptional case
The following circumstances do not apply to the return or exchange policy:
Custom products or special orders
Used or damaged products
If you have any questions or need further information, please feel free to contact our customer service team.
Thank you for your understanding and support!